I also realised something that like in all business it your staff that will make or break your business. I went to about 5 kitchen places and I have had people promise that they will call me back with a quote. Nobody ever did. So those places got crossed off from my list. Some of the staff was not very knowledgeable so I also cross them off my list even before I got the quote. Others when I got the quote I nearly had a heart attack.
How then did I decide on the shop to get the kitchen from... they gave me a drink and fed me potatoes chips. hahaha.. Hey they always say the way to woo a person is always with food and drink.
Don't be so shock and horror.. it is one of the best marketing tricks. But also because they were very knowledgeable and their PR was good and their price was very reasonable.
But I also wind up taking the wardrobe from a person that I also don't quite like. Why you might ask.. because of the Brand and the price... But I cut down on what I wanted to get because I wasn't going to give them so much business.